Velen Home LLC
Privacy Policy
Last updated August 31, 2026. This policy explains how Velen Home collects and uses information when you visit our website, contact us, or request service.
Information We Collect
We may collect your name, phone number, email address, service address, appointment details, water-treatment needs, and messages you send us. We may also collect basic website information such as IP address, browser type, pages viewed, and referring pages.
How We Use Information
We use information to answer questions, schedule water tests and estimates, provide requested services, manage appointments, send authorized service communications, support customers, protect our systems, and improve our website and services.
Text Messaging and Mobile Information
If you opt in through the optional, unchecked website checkbox or by providing separate verbal consent, we may send appointment confirmations, reminders, technician arrival updates, and follow-up about an active request. Consent is optional and is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Service Providers
We may use cookies and providers for hosting, analytics, customer management, scheduling, messaging, security, and support. Our site uses Google Fonts and the Meta Pixel, which may receive browser, device, and website-interaction information under their own terms. We may also disclose information when required by law or to protect rights and safety.
Retention, Security, and Your Choices
We keep information as reasonably needed for service, consent records, operations, and legal requirements, and use reasonable safeguards to protect it. You may adjust cookie settings, reply STOP to end text messages, or contact us to request access, correction, or deletion where applicable.
Contact Us
Velen Home LLC, operating as Velen Home
Serving Greater Houston, Texas
Phone: (346) 660-5448
Email: Ammar@velenhome.com